Terms & Conditions

Last Updated: 20-Nov-2025

Business Information

• Business Name: Wild Things Soft Play Centre Ltd
• Website: www.wildthingssoftplay.co.uk
• Play Centre Name: Wild Things
• Address: Headlands Road, Bramhall, Stockport, Cheshire, SK7 3AN
• Phone: 0161 440 9040
• Registered Office: 12b Kennerleys Lane, Wilmslow, Cheshire, SK9 5EQ

1. Use of Our Play Centre

• Children must always be supervised by a responsible adult.
• Socks must be worn in all play areas.
• Outside food or drink is not permitted in the play structure.
• We reserve the right to refuse entry or ask visitors to leave for unsafe or inappropriate behaviour.

2. Booking & Confirmation

• It is your responsibility to check that your booking details (date, time, number of people) are accurate.

3. Birthday Parties & Private Hire

• Party bookings are exclusive: you must book the entire session (maximum capacity as per Wild Things policy).
• There is a fixed cost of £200 for exclusive hire.
• The cost per child is £8.50, which includes entry, food, and a party bag.
• Late arrivals may reduce the party/play time since sessions run in fixed slots.

4. Seasonal / Special Events

• Special event tickets (e.g., Halloween, Christmas) may have restricted times or limited capacity.
• These tickets are generally non-refundable, except if Wild Things cancels the event (see Refund Policy).

5. Changes or Cancellation by Us

We may cancel or reschedule bookings for reasons including:

• Maintenance or equipment issues
• Staffing or health & safety concerns
• Venue capacity or regulatory restrictions

If this happens, our Refund Policy applies. We will notify you via email or phone as soon as possible.

6. Customer Responsibilities

• Supervise children and adhere to all staff instructions.
• Inform us beforehand of any special needs, allergies, or behavioural considerations.
• Do not bring children who are clearly unwell (e.g., with contagious symptoms).
• You are responsible for your belongings; Wild Things is not liable for loss or damage.

7. Payment

• All payments are to be made securely via the booking system.
• We do not store your full card details.
• Prices are in GBP (£) and include VAT where applicable.

8. Liability Limitation

• To the fullest extent permitted by UK law, we are not liable for:
  • Injuries due to misuse of the play equipment or lack of supervision
  • Loss or damage of personal property on site
  • Indirect or consequential losses
• Our maximum liability is limited to the amount paid for the booking.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by UK courts.

10. Changes to Terms

We may update these Terms at any time. Your continued use of our website or bookings implies acceptance of any changes.

Refund & Cancellation Policy

Last Updated: 20-Nov-2025

This policy applies to all bookings at Wild Things (play sessions, private hire, parties, and special events).

1. Play Session Bookings

• If you cancel more than 48 hours before your booked session, you may reschedule (subject to availability).
• No refund will be issued for cancellations less than 48 hours before the session.

2. Birthday Party / Private Hire

• The £200 party hire fee is non-refundable, as it secures exclusive use.
• If you cancel, we may offer to reschedule depending on notice and availability.

3. Special / Seasonal Event Tickets

• These tickets are generally non-refundable.
• If Wild Things cancels an event, a full refund will be offered.
• If an event is rescheduled, we will attempt to move your booking; if you cannot attend, contact us for options.

4. Illness

• If you or your child is too ill to attend, you may request a reschedule (subject to availability).
• Refunds for illness are not guaranteed but may be considered.

5. No-Shows

• No refund for no-shows.

6. Refund Process

• Refunds (if eligible) will be issued to the original payment method.
• Refunds will usually take 5 to 10 working days depending on your bank or payment provider.

7. Contact for Refunds or Cancellations

If you need to cancel or request a refund:

• Phone: 0161 440 9040
• Email: Use the booking platform email or a contact form
• Provide your booking reference, date & time, and reason for cancellation / rescheduling.

Privacy Policy

Last Updated: 20-Nov-2025

Data Controller

• Wild Things Soft Play Centre Ltd
• Registered Address: 12b Kennerleys Lane, Wilmslow, Cheshire, SK9 5EQ
• Venue Address: Headlands Road, Bramhall, Stockport, Cheshire, SK7 3AN
• Phone: 0161 440 9040
• Contact Email: info@wildthingssoftplay.co.uk

We comply with UK GDPR, the Data Protection Act 2018, and PECR.

1. Information We Collect

a. Booking / Personal Data

• Name
• Email address
• Phone number
• Children’s names / ages (if relevant for parties)
• Booking details: date, time slot, number of attendees

b. Payment Data

• Payments are handled through a secure third-party processor.
• We do not store full payment card information.

c. Technical / Usage Data

• IP address
• Browser / device type
• Website usage, cookies, session data

2. How We Use Your Data

• Processing and confirming bookings
• Sending booking notifications, updates, or reminders
• Customer support
• Improving our website and services
• Fraud prevention and safety compliance
• Marketing communications (only if you opt-in)

3. Legal Basis for Processing

• Contract: to handle your booking
• Legitimate Interests: analytics, security, fraud prevention
• Consent: marketing emails / cookies
• Legal Obligation: financial / accounting records

4. Data Sharing

• Payment processors
• Hosting and IT partners
• Party / event staff who need booking details
• Legal authorities if required by law

We do not sell your data.

5. Data Retention

• Booking & financial data: retained for 6 years
• Marketing data: kept until you unsubscribe
• Profile / contact data: kept until you request deletion

6. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Ask for corrections
• Request deletion
• Restrict processing
• Withdraw consent
• Request data portability

7. Cookies & Tracking

We use cookies for website functionality, booking sessions, and analytics. You can manage cookies via your browser settings or any cookie banner.

8. Data Security

• SSL encryption
• Secure, access-controlled servers
• Regular security checks / audits

No system is completely risk-free, but we follow industry best practices.

9. Children's Data

• We only collect minimal data about children (e.g., first name, age) when necessary for parties.
• We do not market directly to children.

10. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use after updates implies acceptance.